Privacy Policy

KidsPlaySpace (“we”, “us”, or “our”) operates the website kidsplayspace.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you register on the website, submit a venue listing, leave a review, subscribe to our newsletter, fill out a form, or contact us. This includes:

• Name and email address
• Phone number (optional)
• Account credentials
• Venue business information (for venue owners)
• Review content and ratings
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. We use this information to analyse trends, administer the site, and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To create and manage your account
• To process and display venue listings and reviews
• To send you updates, newsletters, and marketing communications (with your consent)
• To respond to your enquiries and provide customer support
• To monitor and analyse usage patterns and trends
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We may share information with third-party vendors who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly, including authentication and security.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve the user experience.
• Preference cookies: Remember your preferences and settings for future visits.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at privacy@kidsplayspace.com.au.

7. Children's Privacy

Our website is intended for use by parents, guardians, and venue operators. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to remove that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: